FAQs

The simplest way is to read the complete listing. We have tried to give all the information needed in each description. If you still have questions search for your question in the chat feature of our website. Still have questions? Use the chat feature to contact us for further assistance.

In short, Yes. If you pay using ShopPay, you can break payments up into 4 equal bi-weekly payments.

Our website uses 256bit encryption securing every payment processed.

Each product has a different lead time. In general, most items will ship within 14 days giving us time to produce your item. The main exception to the 14 day turn around time are our gates. Our gate scan take up to 4 to 6 weeks,

If the product you ordered is either custom or personalized you will receive a proof for your item for approval before production starts. Be sure to be on the lookout for this proof, making certain to check your spam folder.

Our shipping policies can be found in the TERMS & POLICIES menu at the bottom of each page, or by copy and pasting the following link into your browsers search bar. https://www.cratergoods.com/pages/shipping-policy

Due to the extreme costs of shipping, we try to keep out package sizes to 36" x 50" max. Packages with a larger footprint tend to get assessed overage fees making shipping costs very prohibitive. This mainly affects our pet gates.

Shipping costs are figured by size, weight, and distance. These costs are controlled by each individual carrier. We have no control of shipping costs and we make no money off of shipping.

We utilize ShipInsure to allow customers the optional insurance coverage of packages shipped. It is the responsibility of the customer to make certain to purchase coverage during checkout. Crater Goods assumes no responsibility for packages shipped without shipping coverage.

We utilize ShipInsure to process shipping coverage for packages shipped. If you purchased shipping coverage during checkout, you will be able to use ShipInsures claims portal to initiate a claim. If you didn't purchase insurance for your shipment, we regret that there is nothing we can do.

A link to our returns policy can be found at the bottom of every page of our website.

We do not except returns on custom or personalized items.

We use a self service return framework provider. Our returns are handled via the membership dashboard. Log onto your account, navigate to your orders. You will be able to process a return there.

We are not a big conglomerate, nor can we absorb return shipping costs. Return shipping is the responsibility of the customer.

We reserve the right to change or alter any design without notice.